Effective Date: August 4, 2026
At Lisa Marie Jean-Pierre Services, we are committed to providing high-quality consulting, administrative, and project support services. Due to the time, expertise, and resources invested in each client engagement, the following refund policy applies to all services.
Consulting Services
Consulting sessions, strategy calls, business planning, project consultations, and advisory services are non-refundable once the scheduled session has taken place.
If a consultation is canceled by the client with at least 24 hours' notice, the session may be rescheduled at no additional charge. Cancellations made with less than 24 hours' notice or missed appointments may be considered forfeited and are not eligible for a refund.
Administrative Services
Administrative support services, including but not limited to document preparation, data entry, virtual assistance, workflow management, transaction coordination, social media support, research, and project management, are billed for time worked and services completed.
Because these services begin immediately upon engagement, refunds are not available for completed work or time already performed.
Project-Based Services
For fixed-price projects, deposits or retainers secure your place in our schedule and cover project planning and initial work. These payments are non-refundable.
If a project is canceled before work begins, any refund will be determined after deducting any administrative, planning, or preparation costs already incurred.
Once work has commenced, refunds will not be issued for completed milestones, delivered materials, or work performed.
Digital Deliverables
All digital products, templates, forms, reports, guides, custom documents, branding materials, and other electronic deliverables are non-refundable once they have been delivered electronically.
Client Satisfaction
If you are dissatisfied with any service provided, please contact us within 7 business days of receiving your deliverable. We are committed to addressing reasonable concerns and, when appropriate, may provide revisions consistent with the scope of the original agreement.
Chargebacks
Clients agree to contact Lisa Marie Jean-Pierre Services directly to resolve any concerns before initiating a chargeback or payment dispute. We will make every reasonable effort to resolve issues promptly and professionally.
Exceptions
Refunds may be issued at the sole discretion of Lisa Marie Jean-Pierre Services in cases involving:
Duplicate payments
Billing errors
Services that cannot be delivered due to circumstances solely within our control
Contact
For questions regarding this Refund Policy, please contact:
Lisa Marie Jean-Pierre Services Email: Lisamjeanpierre@gmail.com
By purchasing services from Lisa Marie Jean-Pierre Services, you acknowledge that you have read, understood, and agree to this Refund Policy.